Privacy Policy

IBK Home Care ("IBK Home Care," "we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us by our clients, their families, prospective clients, website visitors, and employees. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at ibk-homecare.com or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you complete a contact form, book a consultation, or communicate with us.
• Health and Care Information: Information about the care needs, medical history, and health status of the individual for whom care is being sought, provided voluntarily during consultations or care planning.
• Employment Information: Résumés, work history, references, and background check information submitted by job applicants.
• Payment Information: Billing details required to process payments for services rendered. Payment card data is processed through secure, PCI-compliant third-party processors and is not stored on our systems.

1.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Device Information: IP address, browser type and version, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide requested information about our services.
• To schedule and conduct consultations and care assessments.
• To develop, implement, and manage personalized care plans.
• To communicate with clients, families, and caregivers regarding ongoing care.
• To process payments and manage billing.
• To improve our website, services, and operational processes.
• To comply with applicable legal obligations, including healthcare privacy regulations.
• To evaluate employment applications and manage our workforce.
• To send service-related communications and, with your consent, marketing materials.

3. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we process personal information on the following legal bases: performance of a contract; compliance with a legal obligation; our legitimate business interests (where not overridden by your rights); and your consent, which you may withdraw at any time.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, scheduling, and delivering services — bound by confidentiality obligations.
• Healthcare Providers: With your authorization, we may share relevant health information with physicians, hospitals, or other healthcare professionals involved in your care.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of IBK Home Care, our clients, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

5. Health Information and HIPAA

To the extent that IBK Home Care is a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), we handle protected health information (PHI) in accordance with HIPAA's Privacy Rule and Security Rule. Our Notice of Privacy Practices, available upon request, provides additional detail regarding the use and disclosure of PHI.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Health and care records are retained in accordance with applicable state and federal regulations governing home care agencies in Texas.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Data Portability: Where applicable, request a portable copy of your data.

To exercise any of these rights, please contact us at [email protected] or call +1 (945) 274-5744. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including scheduling tools and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: